Safety and Quality


Patient Safety & Quality


Quality in healthcare means the best possible health outcomes given the available circumstances and resources, consistent with patient centred care.


Safety in healthcare is reducing the risk of unnecessary harm to an acceptable minimum level. Patient safety is the freedom from hazards due to medical care or medical error in the practice setting. Harm can arise in healthcare, by omission or commission, and from the environment in which the healthcare is carried out.


In reality, the total absence of harm in the healthcare setting is unachievable and so the concept of safety relates to reducing the risk of unnecessary harm to an acceptable minimum level. An acceptable minimum level refers to the level of risk that is generally acceptable given the level of current knowledge, available resources and the context in which care is delivered weighed against the risk of having or not having treatment. (RACGP 2016)


Adelaide Cancer Centre & the Infusion Centre is committed to ongoing improvement of patient care in all areas. We have an excellent record in delivering quality patient care and managing risks, our centre continues to focus on improvements to ensure that our services are safe and that we are minimising risks at all times.


We have a strong commitment to safety and quality and this is reflected in our approach to:

  • Creating a safe work place environment;
  • Continuous review of work place practices
  • Reviewing and improving our patient safety and quality systems;
  • Assisting all our health care professionals to monitor the safety and quality of care they provide;
  • Ensuring accountability for the safety and quality of care at all levels of our organisation


Adelaide Cancer Centre & the Infusion Centre operate under a framework based on an integrated approach to clinical risk management and continuous quality improvement.


This Framework measures four major areas of organisational performance including:


  1. Risk Management
    • Our culture promotes and encourages staff to report incidents, risks and near misses;
    • Incident Management policy outlines the process for assessing and investigating incidents;
    • Clinical policies are developed in accordance with evidence based best practice;
    • Clinical, risk and safety policies are reviewed on a regular basis and updated as required.
  2. Clinical Effectiveness
    • Quality and Safety Indicators are used to measure and monitor performance;
    • Quality plans are initiated when significant issues are flagged;
    • Serious clinical incidents are reported and investigated;
    • High risk areas are audited on a regular basis;
    • Our facilities meet the standards for accreditation by ACHS/ISO.
  3. Effective Workforce
    • Ensuring a strict process for checking credentials, registration and scope of practice for all clinical disciplines;
    • Targeted education and competency requirements in all clinical areas with a particular focus on high risk areas;
    • Staff orientated and updated on quality and risk systems.
  4. Consumer Participation
    • Consumers participate in our risk management and quality improvement activities;
    • Consumer complaints and feedback processes are managed in a timely manner;
    • Consumer feedback from patient surveys;
    • Consumers participate in improving patient experiences and health outcomes;
    • Open disclosure between clinicians and consumers is promoted.